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PDPA

PERSONAL DATA PROTECTION AND PRIVACY NOTICE
1. Data Controller

Pursuant to the Law No. 6698 on the Protection of Personal Data (“KVKK” or the “Law”), your personal data may be processed by KOÇYAP ENERJİ, acting as the data controller, within the scope of activities carried out under the SUNWASH-X brand, for the purposes and legal grounds explained below.

As KOÇYAP ENERJİ and SUNWASH-X, we attach importance to the confidentiality and security of personal data and adopt the principles that personal data shall be processed lawfully and fairly, accurately and, where necessary, kept up to date, for specified, explicit and legitimate purposes, and in a manner that is relevant, limited and proportionate to the purposes for which they are processed.

Data Controller: KOÇYAP ENERJİ

Brand: SUNWASH-X

Address: Hacı İsa Mah. Şehit Ahmet Selçik Cad. No: 5/B Karapınar / Konya / Türkiye
Email: info@sunwash-x.com
Phone: +90 535 953 69 87
Website: www.sunwash-x.com

2. Personal Data Processed

If you visit the SUNWASH-X website, request information or a quotation regarding our products and services, contact us, request technical service or support, or subscribe to our email newsletter, the following personal data may be processed depending on the nature of the relationship established.

Identity Information

Name, surname and other necessary identity information shared by you within the scope of communication or the conduct of a commercial relationship.
Contact Information

Phone number, email address, address and other contact information provided by you.
Customer Transaction Information

Product and service requests, quotation requests, order information, purchasing processes, contract information, service records, maintenance and repair requests, spare parts requests, customer communication records and other information generated within the scope of the commercial relationship.

Project and Site Information

Information shared by you regarding the solar power plant;

  • project information,
  • plant location,
  • solar power plant capacity,
  • panel information,
  • panel configurations,
  • site and roof characteristics,
  • technical project details,
  • information regarding cleaning and maintenance requirements

and other information that may be necessary for preparing quotations, conducting site evaluations or providing services.

If such information contains personal data, the relevant information is processed within the scope of the KVKK.

Request, Suggestion and Complaint Information

Requests, messages, suggestions, complaints and related communication records submitted through communication, quotation, service and support channels.

Financial Information

Bank, payment and financial transaction information required for carrying out payment, collection, invoicing and accounting processes where a commercial relationship is established.

Legal Transaction Information

Contracts, legal correspondence, requests from authorized public institutions and organizations, information related to judicial or administrative proceedings, and information processed within the scope of establishing, exercising and protecting legal rights.
Transaction Security Information

IP address, website access information, traffic records, session information, device and browser information, and technical records intended to ensure the security of the website and information systems.

Marketing and Communication Preferences

Where the necessary conditions under applicable legislation are met;

  • email newsletter subscription,
  • commercial electronic communication preferences,
  • campaign and promotional communication preferences,
  • preferences regarding information about products and services

and related information.

Website and Cookie Information

Information that may be obtained through necessary cookies and, depending on your preferences, cookies used for analytics, performance, functionality and marketing purposes during the use of the website.

Detailed explanations regarding the use of cookies are provided separately in the SUNWASH-X Cookie Policy.

3. Purposes of Processing Personal Data

Your personal data may be processed by SUNWASH-X and KOÇYAP ENERJİ for the following purposes:

  • Providing information about our products and services,
  • Responding to requests regarding solar panel cleaning robots,
  • Preparing and submitting quotations for SUNWASH-X products,
  • Determining the product or solution suitable for the customer and the solar power plant project,
  • Evaluating project and site information relating to solar power plants,
  • Planning and carrying out solar panel cleaning services,
  • Conducting site surveys and feasibility studies,
  • Carrying out the sales processes of solar panel cleaning robots,
  • Carrying out order, contract and delivery processes,
  • Providing maintenance and repair services,
  • Carrying out technical service activities,
  • Responding to spare parts requests,
  • Carrying out warranty and after-sales support processes,
  • Managing customer relations and customer satisfaction processes,
  • Responding to communication requests,
  • Receiving, evaluating and resolving requests, suggestions and complaints,
  • Carrying out pre-sales and after-sales operations,
  • Carrying out finance, invoicing, collection and accounting processes,
  • Planning and carrying out commercial and business activities,
  • Ensuring that company activities are carried out in accordance with applicable legislation,
  • Fulfilling legal obligations,
  • Establishing, exercising and protecting legal rights,
  • Responding to requests from authorized public institutions and organizations,
  • Carrying out information security processes,
  • Ensuring the secure and proper operation of the website,
  • Preventing unauthorized access and misuse,
  • Improving website performance,
  • Improving user experience,
  • Developing SUNWASH-X products and services,
  • Conducting statistical and operational analyses,
  • Managing email newsletter subscriptions,
  • Providing information regarding products, services, campaigns and innovations where the necessary legal conditions are met,
  • Carrying out advertising, marketing and analytics activities where the data subject has given explicit consent for activities requiring such consent.

4. Legal Grounds for Processing Personal Data

Your personal data is processed based on the personal data processing conditions set out in Article 5 of the KVKK.

Depending on the nature of the personal data processing activity, one or more of the following legal grounds may apply:

  • It is expressly provided for by law,
  • It is necessary to process personal data belonging to the parties to a contract, provided that such processing is directly related to the establishment or performance of the contract,
  • Processing is necessary for the data controller to fulfil its legal obligations,
  • The data has been made public by the data subject,
  • Processing is necessary for the establishment, exercise or protection of a right,
  • Processing is necessary for the legitimate interests of the data controller, provided that the fundamental rights and freedoms of the data subject are not harmed.

Where a personal data processing activity cannot be based on any of the above legal grounds and explicit consent is required under applicable legislation, personal data is processed on the basis of explicit consent.

In personal data processing activities based on explicit consent, the data subject has the right to withdraw the explicit consent previously given.

5. Methods of Collecting Personal Data

Your personal data may be collected through;

  • the www.sunwash-x.com website,
  • contact forms,
  • quotation request forms,
  • product information request forms,
  • service and support requests,
  • email,
  • phone,
  • WhatsApp and similar communication channels,
  • email newsletter subscriptions,
  • face-to-face meetings,
  • site surveys,
  • feasibility studies,
  • fairs, events and meetings,
  • orders and contracts,
  • sales and service processes,
  • commercial documents,
  • company information systems,
  • cookies and similar technologies used on the website

in electronic, physical or verbal environments.

Personal data may be processed wholly or partly by automated means or by non-automated means provided that such processing forms part of a data filing system.

6. Quotation Request and Contact Forms

If you use the quotation request or contact forms available on the SUNWASH-X website, the personal information you enter may be processed for the purpose of evaluating your request and contacting you.

Technical information such as solar power plant capacity, site type, panel dimensions, panel layout, project location and similar information shared within the scope of your quotation request may be used to determine the appropriate product or service and to prepare a quotation.

Such information shall not be used for purposes unrelated to your request without a legal basis.

7. Email Newsletter and Promotional Communications

If you subscribe by entering your email address in the email newsletter section of the SUNWASH-X website, your email address may be used to provide information about;

  • SUNWASH-X products,
  • new products,
  • services,
  • campaigns,
  • events,
  • industry developments,
  • announcements

for informational purposes.

Where commercial electronic communications are sent, the provisions of Law No. 6563 on the Regulation of Electronic Commerce and the relevant legislation shall be complied with.

Necessary consent shall be obtained for commercial electronic communication activities that require consent under applicable legislation.

Users may change their commercial electronic communication preferences through the methods prescribed by applicable legislation or withdraw the communication consent they have given.

8. Transfer of Personal Data

Your personal data may be transferred to the following parties, provided that such transfer is necessary and proportionate for the fulfilment of the purposes stated above and is carried out in accordance with the conditions specified in Articles 8 and 9 of the KVKK:

  • Authorized public institutions and organizations,
  • Judicial and administrative authorities,
  • Legal consultants and lawyers,
  • Certified public accountants and financial advisors,
  • Banks and payment service providers,
  • Cargo, transportation and logistics service providers,
  • Technical service and maintenance service providers,
  • Suppliers,
  • Business partners,
  • Information technology service providers,
  • Hosting and server service providers,
  • Cloud computing service providers,
  • Email and communication infrastructure providers,
  • Website and software service providers,
  • Data security service providers,
  • Other natural or legal persons from whom services are required for the conduct of activities.

Personal data transfers shall be limited solely to the data necessary for carrying out the relevant activity.

9. Transfer of Personal Data Abroad

If the infrastructure of certain server, hosting, cloud computing, email, communication, analytics, security or similar technological services used by the SUNWASH-X website or KOÇYAP ENERJİ is located abroad, personal data may be transferred abroad.

In the event that personal data is transferred abroad, the conditions specified in Article 9 of the KVKK shall be complied with.

Within the scope of applicable legislation, transfers of data abroad shall be based on;

  • the existence of an adequacy decision,
  • the provision of appropriate safeguards,
  • the use of standard contractual clauses,
  • the implementation of binding corporate rules,
  • the use of other appropriate safeguard mechanisms accepted by the Personal Data Protection Board

or the existence of other transfer conditions regulated under the Law.

Necessary technical and administrative measures shall be implemented to ensure the security of personal data transferred abroad.

10. Use of Cookies on the Website

Necessary cookies may be used on the SUNWASH-X website to ensure the operation and security of the website and to provide the services requested by users.

For non-essential cookies used for;

  • performance,
  • analytics,
  • functionality,
  • advertising,
  • marketing

the user's preference or explicit consent shall be obtained to the extent required.

Users may determine their preferences regarding non-essential cookies through the cookie management section provided on the website and may subsequently change their preferences.

Detailed information about the types, purposes, providers and retention periods of the cookies used is provided in the Cookie Policy.

11. Retention of Personal Data

Personal data is retained for the period required by the purposes for which it is processed and within the mandatory retention periods prescribed by applicable legislation.

When determining the retention period;

  • the purpose of processing personal data,
  • applicable legal obligations,
  • contractual relationships,
  • limitation periods,
  • potential legal disputes,
  • the legitimate interests of the Company

are taken into consideration.

If the reasons requiring the processing of personal data cease to exist and there is no other legal ground requiring its retention under applicable legislation, personal data shall be deleted, destroyed or anonymized in accordance with applicable legislation.

12. Security of Personal Data

KOÇYAP ENERJİ and SUNWASH-X take the necessary technical and administrative measures to ensure the security of personal data.

Within this scope;

  • preventing unauthorized access to personal data,
  • restricting access permissions,
  • ensuring the security of information systems,
  • managing user and access records,
  • carrying out necessary security and software updates,
  • implementing appropriate measures against data loss,
  • establishing the necessary data security obligations with service providers,
  • informing employees about the protection of personal data

and similar measures may be implemented.

The aim is to keep the necessary security measures up to date against the risks of unlawful processing of or access to personal data.

13. Rights of the Data Subject under the KVKK

Pursuant to Article 11 of the Law No. 6698 on the Protection of Personal Data, personal data subjects have the right to;

a) Learn whether their personal data is being processed,
b) Request information if their personal data has been processed,
c) Learn the purpose of processing their personal data and whether it is being used in accordance with that purpose,
ç) Know the third parties to whom their personal data has been transferred within Türkiye or abroad,
d) Request correction of personal data if it has been processed incompletely or incorrectly,
e) Request the deletion or destruction of personal data within the framework of the conditions stipulated by the Law,
f) Request that correction, deletion or destruction operations be notified to third parties to whom personal data has been transferred,
g) Object to any result arising against the person through the analysis of processed data exclusively by automated systems,
ğ) Request compensation for damages in the event of suffering damage due to the unlawful processing of personal data
rights.

14. Application to the Data Controller

You may submit your requests regarding your rights under the KVKK to KOÇYAP ENERJİ.

You may submit your applications via;

Email: info@sunwash-x.com
By Post or In Person: Hacı İsa Mah. Şehit Ahmet Selçik Cad. No: 5/B Karapınar / Konya / Türkiye

address.

For the application to be properly evaluated, it must include;

  • name and surname,
  • signature if the application is in writing,
  • Turkish Republic identity number; for foreigners, nationality, passport number or identity number, if any,
  • residential or workplace address for notification purposes,
  • email address, telephone and fax number for notification purposes, if available,
  • a clear statement of the request subject to the application

.

Depending on the nature of the request, additional information or documents may be requested to verify identity.

Applications shall be concluded as soon as possible depending on the nature of the request and within the period prescribed by applicable legislation.

If responding to the application requires an additional cost, a fee may be charged in accordance with the tariff determined by the Personal Data Protection Board.

15. General Principles Regarding the Protection of Personal Data

KOÇYAP ENERJİ and SUNWASH-X, adopt the following principles regulated under the KVKK when processing personal data;

  • processing lawfully and fairly,
  • being accurate and, where necessary, kept up to date,
  • processing for specified, explicit and legitimate purposes,
  • being relevant, limited and proportionate to the purposes for which they are processed,
  • being retained for the period prescribed by applicable legislation or necessary for the purpose for which they are processed

and act in accordance with these principles.

Personal data shall not be processed without a legal basis and shall not be used for purposes other than those for which it was collected.

16. Amendments to the Privacy Notice

KOÇYAP ENERJİ may make amendments to this Personal Data Protection and Privacy Notice depending on changes that may occur in personal data processing activities, the structure of the SUNWASH-X website, the technologies used or applicable legislation.
The current version of the notice shall be published on the www.sunwash-x.com website.

KOÇYAP ENERJİ - SUNWASH-X

Hacı İsa Mah. Şehit Ahmet Selçik Cad. No: 5/B Karapınar / Konya / Türkiye
Email: info@sunwash-x.com
Phone: +90 535 953 69 87
Web: www.sunwash-x.com